Terms of service

Terms of Service

Last Updated: November 5, 2025

1. Agreement to Terms

By accessing or using the Parent Stack website and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and Nadin Enterprise Pty Ltd (ABN: 30645174269, ACN: 645 174 269), trading as Parent Stack ("we," "us," or "our").

2. Business Information

Legal Entity: Nadin Enterprise Pty Ltd
Trading Name: Parent Stack
ABN: 30645174269
ACN: 645 174 269
Contact Email: parentstackguides@gmail.com
Contact Phone: +44 7457 405932
Support Hours: Monday-Friday, 9am-5pm AEST
Response Time: Within 24-48 hours (usually faster)

3. Description of Service

Parent Stack provides [INSERT DESCRIPTION OF YOUR SERVICES - e.g., parenting resources, guides, educational content, products, etc.]. The specific features and functionality of the Service may be updated from time to time at our discretion.

4. User Eligibility

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

5. User Accounts

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Providing accurate, current, and complete information

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

6. Acceptable Use

You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe upon the intellectual property rights of others
  • Transmit any harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Use the Service for any illegal or unauthorized purpose
  • Harass, abuse, or harm other users
  • Distribute spam, malware, or viruses
  • Interfere with or disrupt the Service's functionality
  • Scrape or extract data from the Service without permission

7. Intellectual Property Rights

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, images, software, and design, are owned by Nadin Enterprise Pty Ltd or its licensors and are protected by Australian and international intellectual property laws.

You may not copy, modify, distribute, sell, or exploit any content from the Service without our express written permission.

8. User-Generated Content

If you submit, post, or upload any content to the Service ("User Content"), you:

  • Retain ownership of your User Content
  • Grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your User Content for the purpose of operating and promoting the Service
  • Represent that you have all necessary rights to your User Content
  • Are solely responsible for your User Content

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Payment and Refunds

Pricing and Payment

  • All prices are displayed in USD or your local currency equivalent
  • Payment is due at the time of purchase
  • We accept major credit cards, debit cards, and other payment methods as displayed at checkout
  • All payments are processed securely through third-party payment processors

Digital Products

  • All products sold through Parent Stack are digital guides delivered electronically
  • Upon successful payment, you will receive immediate access to your purchased digital guide(s)
  • You are responsible for downloading and saving your digital products

Refund Policy for Digital Products

Due to the nature of digital products, all sales are generally final once you have accessed or downloaded the product. However, we may offer refunds in the following circumstances:

  • Technical Issues: If you experience technical problems that prevent you from accessing your purchased digital guide and we are unable to resolve the issue within 7 days of your purchase
  • Duplicate Purchases: If you accidentally purchase the same product twice, we will refund the duplicate purchase
  • Product Misrepresentation: If the product you received is materially different from what was described on our website

Refund Request Process:

  1. Contact us at parentstackguides@gmail.com within 14 days of purchase
  2. Include your order number, purchase date, and detailed reason for the refund request
  3. We will review your request and respond within 24-48 hours
  4. Approved refunds will be processed within 5-10 business days to your original payment method

Non-Refundable Circumstances:

  • Change of mind after accessing or downloading the digital product
  • Failure to read the product description before purchase
  • Incompatibility with your device (where system requirements were clearly stated)
  • Violation of these Terms of Service

We reserve the right to deny refund requests that appear fraudulent or abusive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • That the Service will be uninterrupted, secure, or error-free
  • That any defects will be corrected
  • The accuracy, reliability, or completeness of any content

Parenting Information Disclaimer: Any parenting advice, information, or resources provided through the Service are for general informational purposes only and should not be considered professional medical, psychological, or legal advice. Always consult qualified professionals for specific concerns about your child's health, development, or wellbeing.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, NADIN ENTERPRISE PTY LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 AUD, WHICHEVER IS GREATER.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nadin Enterprise Pty Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your User Content

15. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account and any associated content
  • Provisions that by their nature should survive termination will remain in effect

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on the Service
  • Updating the "Last Updated" date
  • [Optional: Sending you an email notification]

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

18. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us to attempt to resolve any dispute informally. Please send your concerns to parentstackguides@gmail.com.

If an informal resolution cannot be reached within 30 days, disputes may be resolved through:

  • Mediation or arbitration (as agreed by both parties)
  • The appropriate courts in Victoria, Australia

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Nadin Enterprise Pty Ltd regarding the Service.

22. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: parentstackguides@gmail.com
Phone: +44 7457 405932
Support Hours: Monday-Friday, 9am-5pm AEST
Expected Response Time: Within 24-48 hours (usually faster)

Mailing Address:
Nadin Enterprise Pty Ltd
[INSERT PHYSICAL ADDRESS]

Nadin Enterprise Pty Ltd | ABN: 30645174269 | ACN: 645 174 269 | Trading as Parent Stack