Refund Policy

Last Updated: November 5, 2025

Our Commitment to You

At Parent Stack (operated by Nadin Enterprise Pty Ltd), we stand behind the quality of our digital products. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on our digital guides and products.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all digital products purchased through Parent Stack. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

How Our 30-Day Guarantee Works

Eligibility Period:

• The 30-day refund period begins on the date of purchase
• Refund requests must be submitted within 30 days of the original purchase date
• The refund window is based on the purchase date, not the date you accessed or downloaded the product

What We Require:

• A valid reason for your refund request (we use this feedback to improve our products)
• You must have made a reasonable attempt to use the product and implement the strategies provided
• Proof of purchase (order number or email confirmation)

How to Request a Refund

Step 1: Contact Us Email us at parentstackguides@gmail.com with the subject line "Refund Request"

Step 2: Include the Following Information

• Your full name
• Order number or purchase confirmation email
• Date of purchase
• Name of the product(s) you're requesting a refund for
• Reason for your refund request (optional but appreciated for product improvement)

Step 3: Our Response

• We will acknowledge your refund request within 24-48 hours
• Most refund requests are processed within 1-2 business days
• We may ask follow-up questions to better understand your experience

Step 4: Refund Processing

• Once approved, refunds are processed within 3-5 business days
• Funds will be returned to your original payment method
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

Refund Eligibility Criteria

We WILL Issue a Refund If:

• You are not satisfied with the product within 30 days of purchase
• You experienced technical difficulties accessing the product and we were unable to resolve them
• You accidentally purchased a duplicate product
• The product was materially different from its description
• You were charged incorrectly or charged multiple times for the same order
• You did not receive access to your purchased product(s)

We Reserve the Right to Deny Refunds If:

• The refund request is made after 30 days from the purchase date
• There is evidence of refund abuse or fraudulent activity
• You have violated our Terms of Service
• You have previously received multiple refunds and show a pattern of abuse
• You purchased the product during a sale or promotion that explicitly stated "all sales final"

What Happens After a Refund

Once a refund is issued:

• Your access to the refunded digital product(s) will be revoked
• You must delete all copies of the digital product(s) from your devices
• You may not continue to use or distribute the content
• You may not share, resell, or transfer the product to others

Digital Products - No Returns

Because our products are digital downloads that are delivered immediately upon purchase:

• Physical returns are not applicable - there are no physical items to return
• Digital files cannot be "returned" - once downloaded, we cannot retrieve the files
• This is why we focus on refunds rather than returns for customer satisfaction

Exceptions and Special Circumstances

Technical Issues: If you experience technical problems accessing your purchased product, please contact us first before requesting a refund. We will work with you to resolve any technical issues, which may include:

• Resending download links
• Providing alternative file formats
• Troubleshooting access issues
• Extending your download access period

Bundle Purchases:

• If you purchased a bundle of multiple products, refunds apply to the entire bundle, not individual products within the bundle
• Partial refunds for individual items in a bundle are not available
• The entire bundle purchase must be refunded

Promotional or Discounted Products:

• Our 30-day guarantee applies to all purchases, including those made during sales or with discount codes
• Refunds will be issued for the amount actually paid, not the original full price

Refund Processing Times

Timeline Overview:

• Acknowledgment: Within 24-48 hours of your request
• Review & Approval: 1-2 business days
• Refund Processing: 3-5 business days to original payment method
• Bank Processing: 5-10 additional business days (varies by financial institution)

Total Time: Most customers receive their refund within 7-15 business days from the date of request.

Chargebacks and Disputes

Please Contact Us First: If you have an issue with your purchase, please contact us directly at parentstackguides@gmail.com before initiating a chargeback or payment dispute with your bank or credit card company.

Chargeback Policy:

• Initiating a chargeback without contacting us first may result in permanent account suspension
• Chargebacks submitted within our 30-day refund period will be contested, as we have a clear refund policy in place
• Fraudulent chargebacks may be reported and may result in legal action

We are committed to resolving all issues fairly and promptly when you contact us directly.

Fair Use Policy

To maintain the integrity of our refund policy and protect against abuse:

• We monitor refund patterns across all customer accounts
• Customers who repeatedly purchase and refund products may be denied future refunds
• We reserve the right to refuse service to customers who abuse our refund policy
• Sharing, reselling, or distributing our products after receiving a refund is prohibited and may result in legal action

Contact Information for Refunds

Email: parentstackguides@gmail.com
Phone: +44 7457 405932
Support Hours: Monday-Friday, 9am-5pm AEST
Expected Response Time: Within 24-48 hours (usually faster)

When contacting us about a refund, please include your order number to expedite the process.

Australian Consumer Law

This Refund Policy operates in conjunction with your rights under the Australian Consumer Law and other applicable consumer protection legislation. Nothing in this policy limits or excludes any rights or remedies you may have under Australian consumer protection laws that cannot be limited or excluded by agreement.

If our digital products fail to meet consumer guarantees under Australian Consumer Law, you may be entitled to a remedy regardless of the time that has passed since purchase.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website, with the "Last Updated" date revised accordingly.

Your purchase is subject to the Refund Policy in effect at the time of purchase.

Questions?

If you have any questions about our Refund Policy or need clarification on any points, please don't hesitate to contact us at parentstackguides@gmail.com. We're here to help!

---

Nadin Enterprise Pty Ltd | ABN: 30645174269 | ACN: 645 174 269 | Trading as Parent Stack