Shipping Policy

Effective Date: October 24, 2025
Last Updated: October 24, 2025

Digital Products - No Physical Shipping

Parent Stack sells 100% digital products. We do not ship any physical items.

All products are delivered electronically via instant download or email delivery immediately after your purchase is complete.

How You'll Receive Your Products

Instant Download Products

For most products (guides, templates, eBooks):

Immediately After Purchase:

You'll see a confirmation page with download links
You'll receive an email with download instructions
Links are accessible from your account dashboard (if applicable)

Download Timeline:

Available: Immediately upon payment confirmation
Access Duration: Lifetime access to download links
Number of Downloads: Unlimited downloads from your account

Email Delivery Products

For certain products or bonuses:

Delivered to the email address used during purchase
Typically arrives within 5-10 minutes of purchase
Check spam/junk folders if not received within 15 minutes

Download Instructions

Step 1: Check Your Email

Look for an email from:

From: Parent Stack or noreply@getparentstack.com
Subject: "Your Parent Stack Purchase" or "Download Your Products"

Email Includes:

Order confirmation
Download links for each product
Instructions for accessing files
Support contact information

Step 2: Download Files

Click the download link in your email
Files will download to your default downloads folder
Open with appropriate software (PDF reader, Canva, etc.)

File Formats:

PDF files: Open with Adobe Reader, Preview, or any PDF viewer
Canva templates: Click "Open in Canva" link
ZIP files: Extract before opening

Step 3: Save Your Files

Important: Save files to a secure location on your device or cloud storage. Download links may expire after a certain period, though you can always access them through your account.

Delivery Timeline

Product Type	Delivery Method	Timeline
PDF Guides	Instant Download	Immediate
Canva Templates	Email Link	Immediate
Video Courses	Access Portal	Immediate
Bonus Materials	Email Delivery	5-10 minutes

Technical Requirements

To access your digital products, you'll need:

Basic Requirements:

Internet connection (for downloading)
Email access (for delivery)
PDF reader software (free - Adobe Reader, Preview, etc.)
Modern web browser (Chrome, Safari, Firefox, Edge)

For Template Products:

Canva account (free or Pro)
Compatible device (computer, tablet, or smartphone)

Storage Space:

Most products: 5-50 MB
Full courses: Up to 500 MB
Ensure adequate device storage

Delivery Issues and Troubleshooting

Email Not Received?

Check these common issues:

Spam/Junk Folder - Most common issue (check there first)
Wrong Email Address - Verify email used during checkout
Email Filters - Check if emails from our domain are blocked
Typo in Email - Contact support to update email address

Resolution: Email us at parentstackguides@gmail.com with your order number and correct email address.

Download Link Not Working?

Common solutions:

Try Different Browser - Sometimes browser settings block downloads
Disable Pop-up Blockers - May prevent download windows
Check Internet Connection - Ensure stable connection
Clear Browser Cache - Sometimes helps with download issues

Still not working? Contact support with:

Order number
Browser and device information
Specific error message (screenshot helpful)

File Won't Open?

Check these:

Correct Software - PDF files need PDF reader, templates need Canva
File Corruption - Try re-downloading
Device Compatibility - Ensure your device supports the file type
Software Updates - Update your PDF reader or browser

Need help? We'll send you a fresh download link or alternative format.

Canva Templates Not Loading?

Common fixes:

Canva Account Required - Free account is sufficient
Click "Use Template" Button - Opens in your Canva account
Browser Compatibility - Use updated Chrome, Safari, or Firefox
Clear Canva Cache - Log out and log back into Canva

Still having issues? Contact us—we can provide alternative formats or direct Canva links.

Lost Access or Need to Re-Download?

Account Access

If you created an account:

Log in at getparentstack.com
Navigate to "My Account" or "My Downloads"
Access all your purchased products
Download unlimited times

Email Confirmation

Lost your download email?

Check your email for "Parent Stack" or "Your Purchase"
Search inbox for order number
Check archived or deleted folders

Request New Download Link

If you can't find your files:

Email parentstackguides@gmail.com
Include: Full name, order number, email used for purchase
We'll send fresh download links within 24 hours

Note: For security, we verify ownership before sending new links.

International Access

Worldwide Availability

Our digital products are available globally, with no shipping restrictions or delays.

Benefits:

No customs or import duties
No international shipping fees
No delivery delays
Instant access regardless of location

Language

All products are currently available in English only.

Currency

Prices displayed in your local currency when possible, but may default to USD. Your bank or payment processor will handle currency conversion.

Purchase Protection

Secure Delivery

All downloads are:

Encrypted during transmission
Virus-scanned before delivery
Hosted on secure servers
Backed up for reliability

Privacy

We never share your:

Download history
Email address
Purchase information
Personal data

See our Privacy Policy for complete details.

Support and Assistance

Need Help?

Email Support: parentstackguides@gmail.com
Response Time: Within 24-48 hours (usually faster)
Support Hours: Monday-Friday, 9am-5pm AEST

What to Include

When contacting support, please provide:

Your full name
Order number (found in confirmation email)
Email address used for purchase
Specific issue description
Device and browser information (if technical issue)
Screenshots of error messages (if applicable)

Response Expectations

Technical issues: 24 hours
Missing downloads: 12 hours (priority)
General questions: 48 hours
Weekends/Holidays: Next business day

Refund Policy Reference

If you're experiencing delivery issues that cannot be resolved, you may be eligible for a refund under our Refund Policy.

However, most delivery issues can be quickly resolved by our support team. Please contact us before requesting a refund.

See our complete Refund Policy for details.

Terms of Use

By downloading our products, you agree to:

Use products in accordance with our Terms of Service
Not share, redistribute, or resell products
Comply with license restrictions
Delete files if refund is issued

See our Terms of Service for complete usage terms.

Product Updates and Improvements

Free Updates

When we improve or update products you've purchased:

You'll receive notification via email
Updated files available in your account
No additional charge for updates

New Versions

If we release a significantly different version:

Original purchasers may receive discount
Updates are provided at our discretion
Not all products receive ongoing updates

Accessibility

We strive to make our digital products accessible to all users:

PDF files include text that can be read by screen readers
High-contrast designs for readability
Clear, legible fonts
Structured content for easy navigation

If you have specific accessibility needs, please contact us before purchasing, and we'll advise if the product meets your requirements.

Data Storage Recommendations

Best Practices:

Save Immediately - Download and save files right after purchase
Multiple Backups - Save to computer AND cloud storage
Organized Folders - Create a "Parent Stack Products" folder
Document Order Numbers - Keep purchase confirmations for reference

Recommended Cloud Services:

Google Drive
Dropbox
iCloud
OneDrive

This ensures you never lose access, even if download links expire.

No Physical Returns

Since our products are digital:

Nothing is shipped physically
No return shipping required for refunds
No packaging or handling fees
No environmental waste

However, if a refund is approved, you must:

Delete all downloaded files
Cease use of all materials
Agree not to access products again

Contact Information

Parent Stack Digital Delivery Support

Email: parentstackguides@gmail.com
Website: https://getparentstack.com

For Download Issues: Subject line: "Download Issue - Order #[number]"

For Technical Problems: Subject line: "Technical Help - [Product Name]"

Frequently Asked Questions

Q: How long do I have to download my products?
A: Download links don't expire if you have an account. Email links may expire after 30 days, but you can request new links anytime.

Q: Can I download on multiple devices?
A: Yes! Download and use on as many personal devices as you need.

Q: What if my computer crashes and I lose the files?
A: No problem. Log into your account or contact us for new download links.

Q: Do I need special software?
A: Just a PDF reader (free) and Canva account (free) for templates.

Q: Can I access products on my phone/tablet?
A: Yes! All products are mobile-compatible.

Q: What if I entered the wrong email address?
A: Contact us immediately with your order number and correct email. We'll resend to the right address.

Q: Are the files safe to download?
A: Yes. All files are scanned and delivered through secure, encrypted connections.

Q: Can I share the download link with a friend?
A: No. Each purchase is licensed to one user. Sharing violates our Terms of Service.

Policy Updates

We may update this Shipping Policy to reflect changes in our delivery methods or to comply with legal requirements.

Updates will be posted on this page with a new "Last Updated" date.

Continued use after updates constitutes acceptance of the revised policy.